We are aiming to get back to all urgent queries within 5 working days but you might experience some delay in busy periods.
We will not be able to have any appointments in person but we can give you a call or contact you via Skype, where practical. The easiest way to communicate with us during this time will be by email.
If you fill out a case form an adviser will get back to you once the service re opens.
In case of an emergency click here for a list of support services available.
Our Advice service is free, confidential, and available to every King's student. We want your experience with us to be as helpful and supportive as possible. That's why we have a service agreement with you, and follow some policies in areas including confidentiality and conflict of interest.
Due to a busy period, we are currently responding to enquiries within 5 working days. We prioritise our cases according to urgency, so if there’s a reason you need to hear from us sooner, make sure you include this information when you contact us. We review our emails every working day so we will pick up any emails which have approaching deadlines as soon as possible.
KCLSU Advice Service Agreement
This covers how to get in touch with us, what to expect from our service, and what we expect from you. When contacting the Advice Service you'll be entering into this agreement with us.
KCLSU Advice is for every student, and we take our commitment to making our support accessible very seriously. If you have any access requirements or need us to make any adjustments so that you can receive advice, please let us know when you contact us.
We offer advice by email, telephone, skype and in person. If you would like a copy of the information in large print or other formats, let us know. In person, advice is usually given in one of our advice rooms across three of our campuses. If these locations are not accessible or suitable for your needs, please discuss this with our team who will make alternative arrangements wherever possible.
STRAND: We are located on Floor 7 of Bush House, South East Wing.
WATERLOO: We are located on Floor 1 of the Franklin-Wilkins Building.
GUY'S: We are located in the West Wing of the Boland House Building.
Your right to confidentiality is important to us. Download our full Confidentiality Policy to read what we do to protect your right to confidentiality.
Conflict of Interest Policy
Find out how we ensure our advisors remain impartial when dealing with your case.
Restrictions to Service Policy
Learn about the circumstances in which we may limit or withdraw your access to our service. This will only happen in exceptional circumstances.