Advice Online Form

Advice Case Information Form


Is this an emergency?

In case of an emergency click on the link below for a list of support services available:

https://www.kcl.ac.uk/counselling/crisis-support

Response Times: Once you’ve submitted a form, our triage team will assess the urgency of your case and be in touch in 1-2 working days (potentially longer in busy periods). Once we have all the information we need from you, if your case requires an Advisor, you will be assigned one who will respond in 5 working days from that point.  

Kindly note: if you are not using Chrome, Firefox, Safari, Edge or any of the other major web browsers, this form may not work. Internet Explorer is also incompatible. Please email the team if in doubt.

Advice Enquiry

This is the number the university gave you. Please include the K.

Please include your country code. 

This is how we'll contact you. 

If you're not sure, you can have a look at our website but if this doesn't help, just let us know that you're not sure. 

For example these might be the date of your assessment, the date your results were ratified, a deadline, date and time of a hearing etc. 

For example you might include what has happened so far, what support would you like, what questions do you have, what outcome you're hoping for etc. Please feel free to use bullet points. 

KCLSU Advice is a fully impartial and confidential service that is separate to King's College London. This means that if you have a case with the university that we support you with, we aren't automatically given the outcome. If you consent, Student Conduct & Appeals will be able to share your outcome with us. Knowing outcomes helps us evaluate and improve our Advice service. 

Belonging Questions

This section is optional

At KCLSU, we're always trying to understand the impact of our services on our students sense of belonging and wellbeing. The below questions are used across KCLSU and KCL to help us understand how different experiences may impact how a student feels. 

Please rate how strongly you agree or disagree with a few different statements about your experience of King's so far. 

Optional Additional Information About You

KCLSU Advice are collecting this information to assist KLCSU to address issues of access discrimination and provide better support. If you feel comfortable, you can specify if you believe that any of these characteristics have had some influence on why you are contacting us for support.

If you click YES and change your mind later, you can contact advice@kclsu.org at any point to withdraw your information. 

If you do not wish for us to have this data, please select NO and do not fill in the below questions. 

If you consider yourself to have any barriers to accessing our service which may include a diagnosed or undiagnosed specific learning disability please let us know. If there are any adjustments that would be helpful, for example around mobility, vision, hearing or communication, please include these.
If you consider yourself to have any barriers to accessing our service which may include a diagnosed or undiagnosed specific learning disability please let us know. If there are any adjustments that would be helpful, for example around mobility, vision, hearing or communication, please include these