We are here to help if you are facing any difficulties with your studies. Our advice is free, confidential and impartial.

KCLSU Advice

We are here to help if you are facing any difficulties with your studies. Our advice is free, confidential and impartial.

Get In Touch

We work hard to respond to all queries as quickly as possible. We prioritise our cases, which means if you have an urgent matter we will help you first. To help us to assess the urgency of your case we need you to tell us what your enquiry is about. It is important that you tell us if you have a deadline to meet.

Please contact us by completing our online enquiry form.

What is KCLSU Advice?

  • Free: we will never charge you for using our service.
  • Confidential: we will not share any information about your enquiry, or let anyone know you have used the service, except in emergencies as set out in our confidentiality agreement.
  • Independent and impartial: the Students' Union is independent of King's. We offer neutral advice, which is supportive of you, without bias and influence of any outside organisations.
  • Empowering: whatever you seek our help with, you will always be in control. We will support you to make the most informed decision to get the best possible resolution for you.
  • Non-judgemental: we will advise you on the best way forward from where you are. We will always treat you with respect and dignity, in line with KCLSU's commitment to equality and diversity.
  • Straightforward: we will be open and honest with you. We will work to make our advice easy to understand and our service simple to access.

What can KCLSU Advice help you with?

  • - Support in making an appeal
  • - Assistance if you have mitigating circumstances or need an extension
  • - Advice on submitting a complaint including harassment by other students or KCL staff
  • - Guidance on the College misconduct procedures
  • - Support if your Fitness to Practice is called into question
  • - Give you information about sources of support for whatever issue you're facing

Contact Us

Online

To get in touch, please complete our online form. We review submissions daily and aim to respond within 3 working days. If your enquiry is urgent or has a deadline, please let us know. For ongoing cases, we aim to respond within 5 working days or longer during busy periods. 

Online Advice Form

HOW WE COMMUNICATE WITH YOU

Our main correspondence method is via email. 

In some circumstances, we may offer you an appointment. Our appointments are usually held online. However, where appropriate and possible, our advisors will consider requests for an in-person appointment based on your individual circumstances, including where this may be needed as a reasonable adjustment. If you feel an in-person appointment would be beneficial, please let us know when you contact us. 

In person appointments can take place in our confidential advice spaces at Strand, Guy’s or Waterloo. If you have access requirements, please let us know when you book your appointment. 

We can also arrange telephone appointments as a reasonable adjustment. 

Telephone

Our service cannot take phone calls directly from students. The best way to contact us is by completing our Online Advice Form. If you need help completing the form, you can email us at [email protected] or contact the KCLSU Hubs desk, who can pass your message on to us. We will then get in touch with you as soon as possible.