We give 45-minute appointments to meet with an adviser in person. When you contact us one of our caseworkers will organise an in-person appointment with you if this would be helpful for your situation. If you would like an appointment please mention this to us when you contact us. Appointments take place in our confidential advice spaces at Bush House, Guy’s or Waterloo. If you have access requirements please let us know when you book your appointment. We will assess your appointment form and determine whether you may need an urgent appointment or you may need an appointment that is longer than 45 minutes. We have appointments available throughout the week, Monday - Friday, usually within the hours of 10 am - 4 pm, but we may be able to make an appointment outside of these hours if it is needed.