You can make a complaint to KCLSU relating to our events, spaces, activities, people, or ratified student groups (societies and clubs).
These may include complaints about:
- Student Groups and their committees, members, or activities (societies, networks, sports clubs, associations);
- Activities/misconduct taking place in KCLSU bars (licensed areas);
- KCLSU staff or services;
- KCLSU election candidates (please visit our election pages for further details on election complaints).
In some cases, you may be able to contact the student group direct to make your complaint, but if this is not possible, or you remain dissatisfied, KCLSU will consider your complaint under our Members Complaints Procedure.
Zero Tolerance Policy
KCLSU has a Zero Tolerance Policy against harassment, bullying and discrimination. Our “Safe Space” Policy also protects against discrimination or hate on grounds of the protected characteristics, as well as other areas of hatred or incitement to hatred.
Misconduct relating to KCLSU events, spaces, activities, people or groups
Misconduct usually refers to:
- Behaviour that has a negative impact on other people;
- Theft, misuse of funds or damage to property;
- Actions that are in contravention of KCLSU's values and likely to damage the reputation of KCLSU or KCL;
- Actions that knowingly or willingly expose KCLSU to threat of legal actions;
- A failure to comply with KCLSU disciplinary penalties.
KCLSU’s ultimate power is to exclude a student from membership of the Union. This would prevent a student from joining any of the over 370 student activity groups, clubs and societies. Loss of Union membership also prevents students from using any of our popular social spaces and events, including our study spaces.
Ex-Members, or those with upheld complaints against them, are excluded from standing for any student leader position with KCLSU. The only rights remaining to excluded members are access to Advice and Support for Academic Representation (as required by King’s College London under the Education Act 1994).
In most cases of complaint to KCLSU, we aim to find a direct resolution – and where appropriate an apology or recognition that said behaviour may have caused harm, hurt or distress. KCLSU has a series of penalties that may be applied proportionate to the nature of the harm, such as:
Written warning of disciplinary action under KCLSU Members’ Disciplinary Procedure
Requests for letters of apology (to be conveyed via the Union to the complainant)
Requirement to complete Consent Matters and/or Active Bystander training
Bans from the Union – temporary or permanent
Bans from our licensed bars – temporary or permanent (preventing entry from our highly popular Guys Bar and The Vault)
Ultimately, referral to King’s Student Conduct and Appeals for serious offences (normally of a potentially criminal nature)
Other types of complaints
For complaints about activities in non-KCLSU spaces around the King's Campus or off campus, you may need to make your complaint direct to the University. If you are unsure where to make your complaint, or need further advice, please speak to your tutor in the first instance where possible. If you don't know who to contact, you can email [email protected] and we will aim to put you in touch with the right person to help you.