British Heart Foundation

British Heart Foundation logo

Our vision is a world free from the fear of heart and circulatory diseases. We raise money to research cures...

Customer Service Volunteer

This opportunity is ongoing, with no end date.

We’re looking for outgoing and enthusiastic customer service volunteers with a welcoming and helpful attitude to help on our shop floor. Do you love to chat and get to know people? In our stores, we talk to our customers, make them feel welcome, help them find what they’re looking for and inform them of the BHF’s life saving research. This role involves turning over shop floor stock to keep it looking fresh and inspiring, window dressing and displays, till use, shop floor selling, and the possibility of running a small department in the shop is also possible. Come and be part of your local team and learn customer service skills, gain invaluable experience and help improve your confidence. We’ll provide you with all the support you need. Being a customer service volunteer can help enhance your CV and skill set, plus we also offer our volunteers the opportunity to do free NVQ qualifications* England shops only subject to eligibility. Plus, it’s a great way to socialise with a whole range of different people, from colleagues to customers. Every pound raised, every minute of your time and every donation to our shops helps fund life saving research into heart and circulatory diseases.

Hours per week



The BHF have various London shops that need help with this role. Please get in contact to find your nearest.

DBS required


Working with vulnerable people


Prior training required


Training available

The BHF provides all volunteers with a full induction and further training in their specific area.


BHF shops in London are accessible by public transport
  • Opportunity TypeCommunity