Advice


Complaints

We hope you have a great time at King’s, but if you are dissatisfied with any element of your experience you can raise this using the Student Complaints Procedure.

The College defines a complaint as ‘an expression of dissatisfaction that warrants a response’. Your complaint might relate to a number of different things, including:

  • The provision or delivery of your programme, or parts of it
  • Inadequate supervision
  • Inadequate services or facilities within the College
  • Actions or perceived lack of action by a member of College staff
  • Discrimination, bullying or harassment

How can the Advice service help me with my complaint?

Our friendly caseworkers are available to talk you through the complaints procedure and answer any questions you might have. We can:

  • Talk to you about the merits of your complaint and appropriate evidence to support this.
  • Assist you in ensuring that you complete the Student Complaint Form clearly and accurately.
  • Advise you on the key points to include on your statement, and provide feedback before it is submitted.
  • Help you make sense of the College’s response to your complaint, and assist you to move to the next stage of the procedure if you are dissatisfied with their decision.

For more information about the complaints procedure you can email us and we can discuss further what support we can give you, or check out our helpful guide.

 

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